Hello,I'm MuMugdha

User Researcher & Service Designer

Innovative and passionate Service Designer with experience in user-centered design, systems thinking, and design innovation. Proficient in Agile methodologies, digital prototyping, and stakeholder communication. Committed to advancing community health initiatives and driving social impact through inclusive, thoughtful designs.

Education

Royal College of Art | Masters in Service Design

Sept 2023 - Aug 2024

University of Mumbai | Bachelors in Engineering

Jun 2019 - Aug 2023

Top Qualities

Critical Thinker | Business Acumen | Collaborative

Expertise

User Centered Design | Systems Thinking | Design Thinking & Innovation

Methods & Skills

Qualitative

  • Interviews & Observations
  • Usability Testing

Quantitive

  • Online Surveys
  • Google Analytics
  • A/B Testing

Tools

  • Affinity Diagrams
  • Concept Sketches
  • Customer Journey Maps
  • Ecosystem Maps
  • Experience flows
  • Service Blueprints
  • Service Scenarios
  • Stakeholder Maps
  • Value Proposition Canvas
  • Need Based Profiles & Personas

Work Modes

  • Agile /Scrum
  • Design Thinking

Organisations I have been associated with.....